Wie du Casablanca mit DialogShift für Buchungsagenten und Journey Messaging nutzt.
Die Casablanca-Integration kann DialogShift mit der Casablanca Cloud REST API für Verfügbarkeiten und Raten verbinden und zusätzlich Journey Messaging mit PMS-Daten versorgen. Ein Buchungsabschluss über DialogShift ist nicht verfügbar.
Closed Beta Rollout: Diese Integration ist noch nicht allgemein für den produktiven Einsatz freigegeben. Die Aktivierung erfolgt nur abgestimmt mit Customer Success.
Für Casablanca gibt es keine Integrationsseite in der DialogShift App. Customer Success aktiviert die Booking Engine und die PMS-Verbindung für dein Hotel.
Stelle Customer Success die Casablanca-Zugangsdaten bereit.
Customer Success aktiviert Casablanca als Booking Engine oder Journey-Messaging-Integration.
Prüfe bei Booking-Agent-Nutzung die Verfügbarkeiten und Raten im DialogShift Availability Analyzer.
Cloud-REST-Zugangsdaten. Die Cloud-REST-Zugangsdaten sind konfigurierbar, weil die Buchungsagenten Verfügbarkeiten und Raten aus der Casablanca Cloud REST API lesen. Customer Success richtet die Zugangsdaten ein und ordnet sie dem richtigen Hotel/Tenant zu.Hotel-/Tenant-Konfiguration. Die Hotel-/Tenant-Zuordnung ist wichtig, damit der Agent nur Angebote des richtigen Betriebs anzeigt. Prüfe nach der Einrichtung im Availability Analyzer, ob die erwarteten Zimmer und Raten zurückkommen.
Für Journey Messaging richtet Customer Success die PMS-Verbindung separat ein.
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