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The Workmatrix integration connects DialogShift to Workmatrix for availability and rate lookup. Journey Messaging and checkout through DialogShift are not supported for Workmatrix.

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Prerequisites

  • Your hotel uses Workmatrix.
  • Customer Success has the Workmatrix credentials.

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Activate the integration

There is no Workmatrix integration page in the DialogShift app. Customer Success activates the engine for your hotel.
  1. Provide the Workmatrix credentials to Customer Success.
  2. Customer Success activates Workmatrix as the booking engine.
  3. Then check availability and rates in the DialogShift Availability Analyzer.

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Booking agents

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Booking agent configuration

API credentials. Workmatrix credentials are configurable so DialogShift reads availability and rates from the correct Workmatrix instance. Customer Success sets up these credentials for your hotel. Room and rate enablement. Rooms and rates are configurable so the agent only shows offers that should be sold in the dialog. Enable only public offers with clear descriptions and verify them in the Availability Analyzer.

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Journey Messaging

Workmatrix is not currently supported as a PMS integration for Journey Messaging. To run automated journey flows, you need a supported PMS integration.

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Configuration

Customer Success sets up the technical Workmatrix connection.