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The HotelPartner integration connects DialogShift to your HotelPartner booking engine. Chat AI and Phone AI can retrieve availability and rates and, depending on the selected rate, either book directly or send an offer link. Journey Messaging is not supported for HotelPartner.

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Prerequisites

  • Your hotel uses HotelPartner.
  • You have the HotelPartner credentials.

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Activate the integration

Because there is a HotelPartner integration page in the DialogShift app, the hotel can activate the integration itself.
  1. Enter the HotelPartner credentials in the DialogShift app.
  2. Activate HotelPartner as the booking engine for your DialogShift client.
  3. Enable the room categories and rates the agent may sell.

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Booking agents

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Booking agent configuration

Rooms. Rooms are configurable so the agent only offers categories that guests should request or book in the dialog. Enable only public, bookable categories and exclude internal or non-sellable categories. Rates. Rates are configurable because HotelPartner uses direct bookings or offer links depending on the payment status. Enable only rates whose conditions can be explained clearly in the dialog. Company codes. Company codes are configurable because not every code should be visible to every guest. Enable only codes that are explicitly intended for use in the dialog.

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Journey Messaging

HotelPartner is not currently supported as a PMS integration for Journey Messaging. To run automated journey flows, you need a supported PMS integration.

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Configuration

The technical HotelPartner connection is maintained in the DialogShift app.