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The Hotel Net Solutions (HNS) integration connects DialogShift to your OnePageBooking engine. Chat AI and Phone AI can retrieve availability, prices and rates and send guests to the HNS checkout link. Journey Messaging is not supported for HNS.

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Prerequisites

  • Your hotel uses OnePageBooking from HNS.
  • The integration is commissioned with HNS (paid service at HNS).
  • Your DialogShift Client ID (in the app under Settings → Integration).

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Activate the integration

Because there is an HNS integration page in the DialogShift app, the hotel can activate the integration itself once HNS has provided the credentials.
  1. Commission the DialogShift integration with HNS.
  2. HNS sends the API credentials to you or directly to DialogShift.
  3. The credentials are entered on the HNS integration page in the DialogShift app.
  4. DialogShift sends your Client ID to HNS.

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Booking agents

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Booking agent configuration

Room categories. Room categories are configurable so the agent only offers categories that should be sold in chat and on the phone. Do not enable internal, non-public or hard-to-explain categories. Rates. Rates are configurable so the agent only sends guests to suitable public offers in the HNS checkout. Enable only rates whose conditions can be explained clearly in the dialog and completed correctly on the HNS page. Images. Images are configurable because they help guests choose a category in chat. Add a suitable image for every enabled room category and verify in the Availability Analyzer that it appears correctly.

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Journey Messaging

HNS is not currently supported as a PMS integration for Journey Messaging. To run automated journey flows, you need a supported PMS integration.

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Configuration

The technical HNS connection is maintained on the HNS integration page in the DialogShift app.