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Our AI chatbot is designed for digital guest communication – but can also be effectively used to support your staff. Especially for onboarding new team members or structured knowledge transfer in daily operations, it provides valuable assistance.

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Option 1: Using the Existing Guest Chatbot for Staff (Free)

The existing chatbot – e.g., on your website – can easily be made available to your staff as well. This can be done through the following methods:

QR Code

Placed in team rooms or on information materials

Staff App

Integration into an existing staff app

Intranet

Links on intranet pages or tablets in the back office
Especially for new team members who are not yet familiar with all the details of the property, the chatbot provides easy access to important information – 24/7 and in many languages!
Note: This option can be used without additional costs. Simply let us know how and where your staff should access the chatbot – we’ll handle the technical integration.

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Option 2: Internal Chatbot with Dedicated Knowledge Database

Costs: €50/month + one-time €250 setup In addition to the existing solution for guests, a standalone chatbot specifically for internal purposes can also be implemented. This is filled with specific knowledge for your team – e.g.:
1

Operational Processes

  • How to create an invoice?
  • What to consider for early departures?
  • How does the shift change work?
2

Property-Specific Knowledge

  • Internal procedures and protocols
  • Emergency procedures
  • Cross-departmental information
3

Training and Onboarding

  • Standardized training content
  • FAQ for new employees
  • Reference guide for daily work
Important: There is no login – the chatbot is available to anyone who scans the QR code or accesses it through an appropriate interface.
This solution is ideal for standardizing and digitalizing internal knowledge processes.

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Benefits Overview

Low-Barrier Access

Staff can get information anytime and anywhere – also in multiple languages

Efficient Knowledge Transfer

Particularly helpful for onboarding new staff or as a reference tool in daily work

Consistent Information

Everyone accesses the same, verified knowledge source – regardless of shift or team

Error Prevention

Central maintenance and avoiding information gaps reduces error susceptibility in work processes

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Implementation

Both options are already being used successfully by customers. We’re happy to support you with the setup.

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Next Steps

  1. Contact: Discuss with our team which option is suitable for your hotel
  2. Needs Analysis: Define what information the chatbot should provide
  3. Technical Implementation: We handle the setup and integration
  4. Training: Introduction of your staff to using the system
Contact us at [email protected] for more information.