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The hotel AI chatbot can be made accessible to staff members in addition to guests.

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Option 1: Use the Existing Guest Chatbot for Staff

The chatbot already deployed for guests can be made available to staff via:
  • QR code – placed in team rooms or on information materials
  • Staff app – embedded via a link or iframe in an existing staff app
  • Intranet – linked on intranet pages or tablets in the back office
This is especially useful for new team members who are not yet familiar with all property details, since the chatbot provides access to information around the clock and in multiple languages.
This option is available at no extra cost. The chatbot runs on the same instance as the guest chatbot.

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Option 2: Dedicated Internal Chatbot

Cost: €50/month + one-time €250 setup A separate chatbot instance can be configured with internal knowledge only. Typical content includes:
  • Operational processes (how to issue an invoice, early departure procedures, shift handover)
  • Property-specific information (internal protocols, emergency procedures, cross-department processes)
  • Onboarding content and FAQ for new staff
There is no login required. Anyone who scans the QR code or accesses the chatbot via the configured interface can use it.