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You can add individual URLs, PDFs or text documents to the hotel AI that are read and added to the knowledge base.

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Prerequisites

You have activated GPT AI for your hotel.

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Configuration

1

Access AI Content

  • Hover over the left side menu
  • Click on AI Content to access content management
2

Access URL and PDF Management

Navigate to the corresponding area for URL and PDF management.
3

Add new content

To add a PDF file or a website, click the Add content button.
4

Insert link or file

A new window opens with the following options:
  • Add link: Enter the desired URL in the first input field
  • Upload PDF: Click the Add file button to select and upload a file from your computer
5

Adjust extraction frequency (optional)

If you want to adjust the source’s extraction frequency:
  • Click the Change button on the right side
  • Specify how often the data should be read from the source
By default, URLs are re-read every 2 days. Example: If it’s a weekly updated menu, you can set the extraction frequency to “daily”.
Done! The content has been successfully added and configured.
URL and PDF Management Overview

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Important Notes

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General Notes

Add knowledge only in one language. The AI translates this into the other languages offered.
Only add pages that provide added value for a (potential) hotel guest, quality over quantity applies. For the AI to function optimally, it should not be overwhelmed with information or fed with contradictory information.
Image files (.jpg, .jpeg, .png, .webp) can also be added as a source and are read via text recognition (e.g., a photographed menu). Images embedded in websites are not considered when the website is read.

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Special Notes for URLs

Add individual URLs

Add only individual URLs. It’s not sufficient to store the central website address (e.g., https://www.hotel.com).

How websites are read

When a URL is read, expandable elements (e.g., accordions in FAQ sections) are automatically opened and included. However, the system does not navigate to linked subpages — add each subpage individually.

Important aspects

You can also add third-party URLs — but keep in mind that the AI speaks on behalf of your hotel, so you are responsible for all content it outputs. If the operator changes the page, the AI will output that change as well.
💡 Test your chatbot’s responses yourself!