Booking Engine Integrations

Booking engine integrations connect DialogShift to your hotel’s booking flow or PMS. Chat AI and Phone AI use them for availability, rates and, depending on the provider, bookings or checkout links.

System	Booking agent status	Checkout	Activation	Details
apaleo	Booking supported	Direct booking + apaleo payment link when card details are required	Hotel activates it in the DialogShift app	apaleo Integration
Bookolo	Availability/rates only	No DialogShift checkout	Hotel activates it in the DialogShift app	Bookolo Integration
Casablanca	Closed Beta Rollout, availability/rates only	No DialogShift checkout	Customer Success activates the engine	Casablanca Integration
DIRS21	Availability/rates only	No DialogShift checkout	Hotel activates it in the DialogShift app	DIRS21 Integration
Ennismore / 25hours	Availability/rates only	No DialogShift checkout	Customer Success activates the engine	Ennismore / 25hours Integration
HNS	Booking via link	HNS OnePageBooking link	Hotel activates it in the DialogShift app	HNS Integration
HotelPartner	Booking supported	Direct booking or offer link	Hotel activates it in the DialogShift app	HotelPartner Integration
MEWS	Booking supported	Direct booking + MEWS payment request	Hotel maintains the configuration in the DialogShift app	MEWS Integration
Oracle OHIP	Closed Beta Rollout, availability/rates only	No DialogShift checkout	Customer Success activates the engine	Oracle OHIP Integration
Protel / Planet	Closed Beta Rollout, booking supported	Direct pay-at-hotel booking	Hotel activates it in the DialogShift app	Protel / Planet Integration
Samera	Booking via link	Samera checkout link	Customer Success activates the engine	Samera Integration
Workmatrix	Availability/rates only	No DialogShift checkout	Customer Success activates the engine	Workmatrix Integration

Journey Messaging is a separate capability. Supported PMS integrations are listed in the Journey Messaging integrations overview.

Overview

Onboarding

Basic Settings

Agents

DialogShift Services