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The Protel/Planet integration connects DialogShift to the Protel Cloud API. Chat AI and Phone AI can retrieve availability and rates and create pay-at-hotel bookings directly. Journey Messaging can also use PMS data from Protel/Planet.
Closed Beta Rollout: This integration is not generally released for production use yet. Activation is only available in coordination with Customer Success.

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Prerequisites

  • Your hotel uses the Protel/Planet Cloud API.
  • API key and API base URL are available.
  • For Journey Messaging, the correct PMS context for your hotel is known.

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Activate the integration

Because there is a Protel/Planet integration page in the DialogShift app, the hotel can enter the credentials itself. For Journey Messaging, Customer Success also confirms the PMS context.
  1. Enter the API key and base URL in the DialogShift app.
  2. Activate the Protel/Planet integration.
  3. For booking agents, enable only room categories and rates that can be booked without prepayment.
  4. For Journey Messaging, Customer Success sets up the PMS context.

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Booking agents

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Booking agent configuration

Room categories. Room categories are configurable so the agent only books categories directly in Protel/Planet that are suitable for the dialog. Enable only public, available categories. Rates. Rates are configurable because Protel/Planet only supports direct pay-at-hotel bookings through DialogShift. Enable only flexible or pay-at-hotel rates and exclude prepaid or payment-required rates.

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Journey Messaging

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Configuration

Journey Messaging flows and templates are maintained separately under Journey Messaging.