Journey Messaging Integrations

Journey Messaging integrations send booking and guest data to DialogShift. DialogShift uses that data to create journeys and events that trigger automated WhatsApp, SMS or email messages.

System	Journey Messaging status	Updates	Activation	Details
apaleo	Supported	Webhooks, near real-time	Hotel connects apaleo in the DialogShift app	apaleo Integration
ASA	Supported, Journey Messaging only	Polling, about every 15 minutes	Customer Success activates the PMS connection	ASA Integration
Casablanca	Closed Beta Rollout	PMS webhooks	Customer Success activates the PMS connection	Casablanca Integration
MEWS	Supported	Webhooks, usually shortly after the PMS update	MEWS Marketplace + DialogShift app	MEWS Integration
Oracle OHIP	Closed Beta Rollout	Polling, about every 15 minutes	Customer Success activates the PMS connection	Oracle OHIP Integration
Protel / Planet	Closed Beta Rollout	Polling, about every 15 minutes	DialogShift app + Customer Success context for PMS	Protel / Planet Integration

These booking engine integrations do not currently provide Journey Messaging data: HNS, HotelPartner, Bookolo, DIRS21, Ennismore, Samera and Workmatrix. For flow, template and channel basics, see the Journey Messaging overview.

Booking Engine Integrations apaleo Integration

Overview

Onboarding

Basic Settings

Agents

DialogShift Services