What is Journey Messaging?
Journey Messaging is a powerful tool that allows you to create automated communication flows for your guests. You can:- Multi-channel communication coordinated across different platforms
- Event-based messages that respond to specific guest actions
- Personalized content based on guest data and behavior
- Time-controlled flows that activate at the optimal moment
Key Features
Cross-Channel
Reach your guests via email, SMS, WhatsApp and other channels
Event-Based
Automatically respond to bookings, check-ins, check-outs and other events
Personalized
Use guest data for tailored messages
Automated
Set up once and let the system work for you
Use Cases
With Journey Messaging you can cover various scenarios:- Welcome messages after booking
- Check-in reminders before arrival
- Service information during the stay
- Feedback requests after check-out
- Special offers for returning guests