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Create a template to reach your guests with a message across different channels and in different languages. Journey Messaging >> Message Templates >> New Message Template

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What is a Template?

A template is actually a bundle of different sub-templates on the same topic. With us, you create a separate template for each channel and each language.

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Example

You want to send a request for online check-in. You want to use WhatsApp first and email as a fallback. Your hotel supports the primary languages German and English. You should now create four sub-templates:
  • WhatsApp, German
  • WhatsApp, English

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Creating the Template

1

Start New Message Template

After clicking New Message Template, you can decide:
  • Blank Template: Start with a completely empty template
  • Design Templates: Use the beautifully designed templates from our collection and then customize them
2

Configure Channels and Languages

Create a separate sub-template for each desired channel and language:
  • Choose the communication channel (WhatsApp, Email, SMS)
  • Determine the language of the message
  • Design the content according to the channel
3

Customize Content

Adapt the content of your template:
  • Use personalized placeholders
  • Consider the specifics of each channel
  • Test the template before activation

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Using Your Own Templates as a Basis for Other Messages

If you have already created a template for different channels and different languages, it’s easy to duplicate this template to at least take over the design for the next message.

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Duplicate Template

1

Select Template

Navigate to the template you want to use as a basis
2

Duplicate

Click on the three dots in the upper right area and then on Duplicate Template
3

Customize

Edit the duplicated template according to your wishes:
  • Change the content according to the new message
  • Adjust channels and languages if needed
  • Give a meaningful name to the new template

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Benefits of Template Creation

Time Saving

Create once and use multiple times for similar messages

Consistency

Uniform design and messaging across all channels

Multilingual

Easy management of messages in different languages

Flexibility

Quick adjustments by duplicating existing templates