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The Smart Host Offer Agent collects offer requests directly in the chat and submits them to Smart Host. Your hotel can then process the request and create a suitable offer.

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Prerequisites

  • Your hotel uses Smart Host.
  • The Smart Host integration and Offer Agent are enabled for your DialogShift account.

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How it works

The Offer Agent starts when a guest selects Request an offer in the chat or explicitly asks for an offer. During the conversation, the agent collects:
  • arrival and departure dates
  • occupancy for one or more rooms
  • the preferred meal plan, depending on the configuration
  • preferred room type
  • name
  • email address
  • mobile phone number
  • optional newsletter subscription
DialogShift then submits the offer request to Smart Host.

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After submission

Your hotel can process the request automatically or manually in Smart Host.
A submitted offer request is not yet a confirmed booking.
You can view the progress of requests in the DialogShift app under Statistics → Booking statistics → Offer requests. For more information, see Booking statistics. To embed DialogShift Chat in a Smart Host offer, see Embed Channels.