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The Statistics → Booking statistics page shows individual booking actions as a list. This page mainly explains the Booking links tab – the links into your booking flow generated by the chatbot or the Phone AI (quick booker).
The booking statistics always show the last 90 days. Which tabs appear depends on which features are active for your hotel.

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The “Bookings” tab

Each row is a real booking process via the booking agent – the guest books directly with DialogShift (in the chat with the Full Booking Agent or on the phone with the Phone AI). The columns are identical to the other tabs; the status shows the booking progress:
“Booking completed” is the final state and means a real booking. Many rows stay at “Room selection” when the guest does not finish the process.

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Example

A guest books in the chatbot:
  1. After the availability check they select a room → Room selection.
  2. They enter their travel data → Travel data.
  3. The booking is submitted → Booking completed.

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The “Booking links” tab

Each row is one generated booking link: the bot prepared a link into your web booking engine during the conversation – with travel dates and number of guests already selected. It is a teased booking, not a completed booking.

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Status

“Redirected” means the guest used the link – not that they booked. Actual bookings and revenue are shown in the Tracking tab or in the commercial metrics of the Chatbot and Phone AI statistics.

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Example

A guest asks in the chat: “Do you have a double room for 2 people from June 5 to 7?”
  1. The chatbot creates a booking link with pre-filled data (arrival June 5, departure June 7, 2 adults, 0 children). → New row, status: Link created, channel: 💬 chat.
  2. The guest clicks the link and lands in your booking flow. → Status changes to Redirected.
  3. Via Open you can read the full conversation.

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The “Availability checks” tab

Each row is an availability request by the guest for specific travel dates and number of guests. The columns are identical to the “Booking links” tab. Such requests come from the phone (Phone AI checks availability) or from the chat (quick booker). The status shows how far the request got:
A row can evolve: first only checked (empty), then Link created, then Redirected.

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Example

A guest calls and asks the Phone AI: “Do you have a room for 2 people from June 5 to 6?”
  1. The Phone AI checks availability → new row, status empty, channel 📞.
  2. The Phone AI sends a booking link via SMS/WhatsApp → Link created.
  3. The guest clicks the link → Redirected.

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The “Offer requests” tab

Each row is a personalized offer request via the Smart Host agent in the chat – the guest has an individual offer created. The columns are identical to the “Bookings” tab; the status shows the progress:
In the “Offer requests” tab the green status “Booking completed” means the offer request was submitted – not that a paid booking was made.

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The “Tracking” tab

This tab shows actually completed bookings with revenue – i.e. what was reported back via the tracking pixel in your booking engine or via an integration (e.g. HNS). It has its own columns:
This is the only tab with real revenue. The other tabs show the booking funnel or generated links, not actual revenue. The totals match the revenue metrics in the Chatbot and Phone AI statistics.

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Support

If you have questions, contact DialogShift support at support@dialogshift.com.