Use the date range in the top right (default: last month). All metrics always refer to the selected period.
Basic KPIs
“Anonymous” means the caller’s number was withheld or could not be identified. A call without a real conversation (caller hangs up immediately) counts towards Calls but not Conversations.
Booking KPIs
Booking EUR only appears if booking revenue is tracked for your hotel – via the DialogShift tracking pixel in your booking engine or via an integration (e.g. HNS).
Conversation content
Intents and sentiments are detected automatically by the AI for each conversation.
Example
How to read the numbers together:- 2437 calls, of which 2032 conversations → conversation conversion = 83%: 83% of calls turned into a real conversation.
- 2336 minutes across 2032 conversations → conversation length = 1.15 min on average.
- Redirects 66%: two out of three conversations were forwarded to a human.
- Distribution callers: mobile 66%, landline 32%, anonymous 3%.