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The GIATA integration provides Chat AI and Phone AI with master data and descriptive content about your hotel. GIATA is not a booking engine and is not used for Journey Messaging.

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Prerequisites

  • Your hotel is listed in GIATA.
  • You know your hotel’s GIATA ID.

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Activate the integration

There is no GIATA integration page in the DialogShift app. Customer Success activates the connection for your hotel.
  1. Provide Customer Success with your hotel’s GIATA ID.
  2. Customer Success adds the GIATA ID to your DialogShift configuration.
  3. Ask questions about your hotel and rooms to verify that the information is used correctly.
You do not need your own API key for DialogShift.

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Content used

DialogShift can use the following information from GIATA:
  • hotel name and location
  • address, phone numbers, and email addresses
  • hotel chain
  • room types, including category and view
  • amenities and other hotel features
  • descriptive content
The information is retrieved directly from GIATA when needed. It therefore does not appear as individual knowledge entries in the DialogShift app.

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Configuration

If information is missing or incorrect, check your hotel’s data in GIATA first.