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The ASA integration connects DialogShift to your ASA PMS. It is used for Journey Messaging so booking and guest data can trigger automated messages.

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Prerequisites

  • Your hotel uses ASA.
  • Journey Messaging is enabled for your DialogShift account.
  • You have the ASA reservation endpoint and, if ASA uses Basic Auth, a username and password.

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Activate the integration

Because there is an ASA integration page in the DialogShift app, the hotel can set up the PMS connection itself.
  1. In the DialogShift app, open Settings → Integrations and select ASA.
  2. Enter the URL of the ASA reservation endpoint.
  3. If ASA uses Basic Auth, also enter Username and Password.
  4. Save the settings. The connection is active as soon as the URL is saved.
  5. Then check in Journey Messaging whether journeys are created from PMS bookings.

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Booking agents

ASA is not used as a booking engine for DialogShift booking agents. Chat AI and Phone AI cannot use ASA to query availability, create a booking or generate a checkout link.

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Journey Messaging

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Configuration

You maintain the ASA connection on the ASA integration page in the DialogShift app. You then maintain Journey Messaging flows and templates under Journey Messaging.