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The ASA integration connects DialogShift to your ASA PMS. It is used for Journey Messaging so booking and guest data can trigger automated messages.

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Prerequisites

  • Your hotel uses ASA.
  • Journey Messaging is enabled for your DialogShift account.
  • Customer Success has the ASA reservation endpoint and, if needed, credentials.

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Activate the integration

There is no ASA integration page in the DialogShift app. Customer Success activates the PMS connection for your hotel.
  1. Provide the ASA reservation endpoint to Customer Success.
  2. If ASA uses Basic Auth, also provide username and password.
  3. Customer Success activates the ASA connection for Journey Messaging.
  4. Then check in Journey Messaging whether journeys are created from PMS bookings.

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Booking agents

ASA is not used as a booking engine for DialogShift booking agents. Chat AI and Phone AI cannot use ASA to query availability, create a booking or generate a checkout link.

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Journey Messaging

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Configuration

Customer Success sets up the ASA connection. You then maintain Journey Messaging flows and templates in DialogShift under Journey Messaging.