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This page describes the use of cookies by the DialogShift chat when the DialogShift Managed Cookie Consent Mode is used. No user profiles are created and there is no use for marketing purposes.

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General information

For the chat service, we use cookies that—if consent is given—are stored in the browser. Cookies are small text files that pass information (e.g., website usage) to the party setting the cookie. This can be the website operator or the chat provider (DialogShift GmbH). Cookies do not run programs and do not contain viruses. They help improve usability and stability, for example by providing the chat history.
Cookie NamePurposeExpiryDescription
ds-custidTechnically necessary3 monthsIdentifies the chat user with an ID to show previous chat history and maintain the live chat if the user temporarily closes the browser. No user profiles are created and there is no marketing usage.
Consent can be withdrawn at any time in the chat window. Click the cookie icon and choose the option to withdraw consent in the subsequent dialog. The set cookie will be deleted and no further cookies will be set.

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Technical operator

DialogShift GmbH
Torstr. 201
10115 Berlin