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DialogShift offers two approaches for integrating the chat widget into your website’s cookie compliance setup. The chat widget is loaded by the website’s consent manager only after the visitor has consented to functional or marketing cookies. Advantages:
  • Chat opening rate is measurable
  • User behavior scoring is possible
Disadvantage: Visitors who decline cookie consent will not see the chat widget. The chat widget loads initially without setting any cookies. When a visitor starts a live chat, DialogShift requests consent within the chat. No integration with the website consent manager is needed. Advantage: All website visitors can use the chatbot regardless of their cookie settings. Disadvantages:
  • Chat opening rate cannot be measured before interaction
  • User behavior scoring is not possible until explicit consent is given

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