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DialogShift offers two flexible configurations for cookie compliance that meet GDPR requirements and other privacy regulations.

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Available Configurations

DialogShift provides two options for cookie compliance, each with different advantages and disadvantages:

Website Cookie Management

Integration of the chat into your existing website cookie management

DialogShift Managed Consent

DialogShift manages cookie consent independently
With this configuration, the hotel integrates the DialogShift chat widget into the existing cookie consent management of the website.
The standard approach is that the website consent manager only loads our program libraries when the user has consented to functional (or marketing) cookies.

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Advantages

1

Measurable Performance

Evaluation of chat opening rate possible
2

Advanced Analytics

User behavior scoring is possible

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Disadvantages

A significant portion of users will not see the chat offer on the website as they decline cookie consent.
With our own cookie consent management, our solution initially does not set any cookies.
Only when the user starts a live chat is cookie consent requested within the chat itself. DialogShift directly requests the consent. Integration into the website consent management is not required.

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Advantages

1

Maximum Reach

All website visitors can use the chatbot, regardless of their cookie settings on the website

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Disadvantages

The chat opening rate cannot be calculated as no tracking cookies are set before interaction
User behavior scoring is not allowed as long as there is no explicit consent

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Recommendation

The choice between the two options depends on your specific requirements:
  • Choose Website Integration if detailed analytics are important
  • Choose DialogShift Managed Consent if maximum accessibility is a priority

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Further Information

Cookie Overview Consent Manager

Details about cookies with website integration

Cookie Overview Managed Consent

Details about cookies in managed consent mode