Email AI V2 Settings in Outlook

”Instructions” tab

Here you control how the AI phrases replies and which rules it follows. Click Save at the bottom to apply your changes.

Setting	Meaning
Salutation & closing	Fixed phrases for greeting and sign-off, e.g. “Greet every guest with ‘Moin Moin!’”. Enter only salutation and closing rules here, no general tone rules.
Writing style	General writing style and recurring phrases, e.g. “Use warm, casual language”.
Detect form of address automatically	Enabled: The AI adopts the form of address (formal/informal) from the guest’s message. Disabled: The stored default form of address is always used.
Ask for missing information	Enabled: If the guest’s details are incomplete, the AI asks targeted follow-up questions instead of creating a reply with gaps.
Suggest switching AI knowledge	Checks whether the inquiry belongs to another of your properties and, if so, suggests switching the knowledge area.
About [property name]	Free text for temporary or specific additional information that is not in the knowledge base, e.g. “Expect noise from construction work on the golf course over Easter”.
Generate booking links	Inserts direct booking links or booking buttons into suitable replies.
Check availability	Takes live availability into account for booking inquiries.

”Font & Signature” tab

Here you adapt text and buttons to the design of your property.

Advanced formatting is available in Outlook and Mozilla Thunderbird.

Setting	Meaning
Booking button color	Hex color code (e.g. `#44289D`) or selection via the color picker.
Font	Selection from the dropdown, e.g. “System font”. Universal fonts are supported that render reliably on all devices.
Font color	Hex color code for the text color (default: `#000000`).
Signature	Your email signature. Use the editor toolbar to format text (bold, italic, links, lists, images).

”Plugin” tab

Setting	Meaning
Generate reply automatically on open	Enabled: The AI creates the draft as soon as the add-in opens, without clicking “Generate reply”.
Language	Language of the add-in’s user interface.
Log out	Logs the current user account out of the add-in.

The installed version of the add-in is shown at the bottom.

Open the settings