Create Replies with Email AI V2 in Outlook

With the DialogShift Email AI V2 add-in, you create reply drafts to guest inquiries in Outlook. The reply is based on the knowledge base and the conditions of your property.

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Requirements

• The Email AI V2 add-in is installed in Outlook. See Email AI Plugin for Microsoft Outlook.

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1. Open the add-in

1. Open the incoming guest email in Outlook.
2. Click Reply.
3. Click Apps in the top menu bar and select DialogShift Email AI.

The DialogShift sidebar opens on the right.

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2. Create a reply draft

Click Generate reply in the sidebar. The AI analyzes the inquiry, matches it against the knowledge base, and creates a reply suggestion.

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3. Adjust the draft (optional)

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Check and change booking details

If the AI detects travel dates or the number of guests in the inquiry, it shows them as a summary at the top of the sidebar.

1. Click the booking icon to open Edit booking requests.
2. Adjust the travel period and the number of adults and children (including ages).
3. Click Update. The calculation and the reply draft are recreated.

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Control tone and additional details

1. Enter an instruction in the Additional instructions (optional) field at the bottom of the sidebar, e.g. “Make the tone more formal” or “Mention the late check-out price”.
2. Click the update arrow. The draft is rewritten accordingly.

Use this field to control the length as well, e.g. “Reply in bullet points” or “Keep the reply short”.

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4. Insert the reply and send

1. Click Insert this reply. The text is transferred to the reply field of your email.
2. Check key details such as availability, prices, and number of guests, and make final adjustments.
3. Click Send in Outlook.