Skip to main content
This integration method is only available for locations within Germany.
Integration is done by forwarding incoming calls to a phone number provided by DialogShift. Redirect Jp

​
Technical Configuration

The forwarding must be configured as “Blind Transfer with CLI (Caller Line Identification) - no screening”:
  • Blind Transfer: Direct forwarding without inquiry
  • CLI Pass-Through: Original caller ID is maintained (absolutely required!)
  • No Screening: No verification before forwarding
The exact designation may vary depending on the phone system. Important is that the original caller ID is preserved.

​
What we need from you

1

Request Phone AI number

Contact us for your dedicated Phone AI number
2

Set up call forwarding

Configure forwarding with CLI pass-through
3

Provide separate extension

For transfers to employees (prevents endless loop)

​
Flexible Activation

We recommend completing the technical setup of call forwarding entirely during the setup phase. However, the actual activation of forwarding should only occur when the hotel wants to actively use Phone AI. This approach enables flexible control tailored to the hotel’s specific needs. Common scenarios are:
  • Time-controlled activation: Only at night or during certain peak hours.
  • Overflow scenario: Only when reception is unreachable or all lines are busy.
  • Permanent activation: For 24/7 phone service through Phone AI.
As a technical contact, it’s important to test all functionalities during setup. Later activation can then be done in consultation with the hotel at desired times.

​
Important Requirements

​
Separate Employee Extension

Without a separate extension, endless loops can occur between Phone AI and the main number.
You need:
  • Separate phone number or
  • Special extension or
  • Direct extension
This number must not redirect back to Phone AI!

​
Next Steps