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The Phone AI is integrated into your existing phone system as a SIP endpoint.

Seamless Integration

Integration like a regular SIP endpoint

Free Transfers

Transfers to your team without additional costs

Best Voice Quality

Direct SIP connection for optimal audio quality

Full Control

Routing remains in your phone system
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What we need from you

Your phone system must be SIP-capable and allow registrations via the internet.
1

Set up SIP account

Separate account specifically for Phone AI
2

Provide access data

Complete SIP access data (see below)
3

Forwarding targets

Either a single internal target number (extension or group) or up to four department-specific targets to which calls can be forwarded based on the topic.

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Required SIP Access Data

Always required:
  • Username (without spaces)
  • Password
  • Endpoint (URL or IP address)
  • Port
If available:
  • Proxy (URL or IP address)

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Additional Requirements

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Local Phone Systems

You need one of the following options:
  • Fixed IP address (IPv4 or IPv6)
  • Dynamic DNS (there may be brief interruptions during IP changes)
  • Failover reliability Our softphone always registers with two softphones to the phone system.
Cloud phone systems are already accessible via the internet.

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Internal transfers

Please provide the internal target number (extension or group). Alternatively, you can provide up to four department-specific target numbers. The Phone AI decides contextually which target to transfer to.
Important: At any given time, only one behavior is active — either forwarding to the target number or taking a callback request / no forwarding. A combination is not possible.
Optionally, time-based activation of forwarding can be configured via the schedule in the settings.

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Next Steps

Configure transfers

Ensure that the original caller’s number is displayed when transferring.
Setup duration: 1-2 business days after receiving all information.