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Choosing the right phone number is an important step for your WhatsApp Business account.

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Available Options

Main Number

Use hotel main number
  • Guests already know this
  • Unified communication
  • Note: No normal telephony possible anymore

New Number

Set up separate number
  • Separation of telephony and WhatsApp
  • More flexible use
  • Often free from provider

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Technical Requirements

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Supported Number Types:

  • ✅ Mobile numbers (recommended)
  • ✅ Landline numbers
  • ✅ Toll-free numbers (0800, etc.)
  • ✅ International numbers
  • ❌ Short numbers (not supported)

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Important Restrictions:

Number already in WhatsApp?
Numbers already connected to WhatsApp or WhatsApp Business App must FIRST be disconnected. Guide: Disconnect number →
One number per location
Each physical hotel location needs its own WhatsApp number. One number for multiple hotels is not allowed.

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Verification Process

The chosen number must be verified:
Recommended for:
  • Mobile numbers
  • SMS-capable landline numbers
Advantages:
  • Immediate verification
  • No appointment needed
  • Automatic process
Process:
  1. Receive code via SMS
  2. Forward to DialogShift
  3. Automatic activation

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Best Practices

1

Check availability

Make sure the number is not already used for WhatsApp
2

Choose SMS-capable

SMS-capable numbers significantly speed up the verification process
3

Inform your team

When using main number: inform team about changes
4

Plan ahead

For landline numbers: consider IVR shutdown and appointment scheduling

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Frequently Asked Questions

Yes, but changing requires new verification and all guests must be informed about the new number.
When using your main number for WhatsApp, normal phone calls on this number are no longer possible.
Yes, international numbers are possible. Note that guests may pay international fees.
Recommendation: Use a separate mobile number for maximum flexibility and quick setup.