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Documentation Index

Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt

Use this file to discover all available pages before exploring further.

DialogShift offers three different modes for the Live Chat function to optimize communication with your guests.

No Live Chats

Fully automatic mode - only Chatbot AI

Office Hours

Live Chat only during defined times

Always Allow

24/7 with automatic away message

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Access Settings

Navigate to: Settings >> Live Chat

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Modes in Detail

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🤖 No Live Chats

Ideal for hotels that want to rely fully on AI automation.
  • Chatbot AI automatically answers all inquiries
  • No manual intervention by staff
  • Alternative contact options are automatically offered
Activation: Select “No Live Chats” from the dropdown

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🕐 Live Chats only during office hours

Perfect for hotels with fixed reception hours.
  • Live Chat only available within defined time windows
  • Up to two time windows per day possible
  • Outside of hours, the chatbot takes over
Activation:
  1. Select “Live Chats only during office hours”
  2. Define your time windows
  3. Save the settings

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✅ Always allow Live Chats

Offers maximum flexibility for guests while maintaining transparency.
  • Guests can request a Live Chat at any time
  • Automatic away message outside office hours
  • Information about next available Live Chat time
Activation:
  1. Select “Always allow Live Chats (with away message)”
  2. Set your Live Chat hours
  3. Save the configuration