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DialogShift offers three different modes for the Live Chat function to optimize communication with your guests.

No Live Chats

Fully automatic mode - only Chatbot AI

Office Hours

Live Chat only during defined times

Always Allow

24/7 with automatic away message

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Access Settings

Navigate to: Settings >> Live Chat

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Modes in Detail

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🤖 No Live Chats

Ideal for hotels that want to rely fully on AI automation.
  • Chatbot AI automatically answers all inquiries
  • No manual intervention by staff
  • Alternative contact options are automatically offered
Activation: Select “No Live Chats” from the dropdown

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🕐 Live Chats only during office hours

Perfect for hotels with fixed reception hours.
  • Live Chat only available within defined time windows
  • Up to two time windows per day possible
  • Outside of hours, the chatbot takes over
Activation:
  1. Select “Live Chats only during office hours”
  2. Define your time windows
  3. Save the settings

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✅ Always allow Live Chats

Offers maximum flexibility for guests while maintaining transparency.
  • Guests can request a Live Chat at any time
  • Automatic away message outside office hours
  • Information about next available Live Chat time
Activation:
  1. Select “Always allow Live Chats (with away message)”
  2. Set your Live Chat hours
  3. Save the configuration