> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hotel AI: Add New FAQ Content

> Learn how to add new FAQ content to your hotel AI - either from the existing database or as a completely new question.

Everything in one video:

<iframe className="w-full aspect-video rounded-xl" src="https://player.vimeo.com/video/1075210470?badge=0&autopause=0&player_id=0&app_id=58479" title="Vimeo video player" frameBorder="0" allow="autoplay; fullscreen; picture-in-picture" allowFullScreen />

To add a new FAQ to your hotel AI, navigate to the side menu on the left and select **AI Content**.

There's a possibility that the content you want to add already exists in our database. If you find a suitable element, you can customize it and add it to your hotel AI database. Alternatively, you can create a completely new question.

<img className="block dark:hidden" src="https://mintlify.s3.us-west-1.amazonaws.com/dialogshift/images/ki-inhalte-overview.png" alt="AI Content Overview" />

<img className="hidden dark:block" src="https://mintlify.s3.us-west-1.amazonaws.com/dialogshift/images/ki-inhalte-overview-dark.png" alt="AI Content Overview" />

## Add an existing FAQ from the database

<Steps>
  <Step title="Search FAQ">
    Search for an FAQ with relevant keywords.
  </Step>

  <Step title="Customize response text">
    **Customize the response text.** You can adopt the pre-made example texts. Then you can adapt the text.
  </Step>

  <Step title="Add link (optional)">
    To add a link to a website, click **Add URL button.**

    * In the **Button Title** field, enter the name of the link.
    * In the **German/English URL** field, add the corresponding link.
  </Step>

  <Step title="Save">
    **Save** your changes.
  </Step>
</Steps>

## Add your own FAQ

<Steps>
  <Step title="Create new FAQ">
    Click the **new FAQ** button.
  </Step>

  <Step title="Enter FAQ name">
    Enter the title of the question in the **FAQ Name** field. This will be displayed in the list on the left side.
  </Step>

  <Step title="Assign category">
    Assign the question to a category by selecting from the **FAQ Category** list.
  </Step>

  <Step title="Enter content">
    Enter the content in the text field.
  </Step>

  <Step title="Add link (optional)">
    To add a link, click **Add URL button**.

    * Enter the name of the link in the **Button Title** field.
    * Add the corresponding URL in the **German/English URL** field.
  </Step>

  <Step title="Save">
    **Save** your changes.
  </Step>
</Steps>

## Important Notes

<Note>
  **Active** indicates whether the content is being used.
</Note>

<Tip>
  When **Auto-translate** is enabled, this ensures that content only needs to be entered in the default language. The text is then automatically translated into other languages. Otherwise, you must manually enter the texts in other languages (if you want to specify the wording in other languages, for example).
</Tip>

<Info>
  With the **Upload media** function, you can add an image or short video.
</Info>