> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journey Messaging Overview

> Determine which messages you want to send to which guests through which channel at what time

Dialogshift Journey Messaging enables you to reach your guests through various channels. Based on events, you can set up flows that provide your guests with information.

## What is Journey Messaging?

Journey Messaging is a powerful tool that allows you to create automated communication flows for your guests. You can:

* **Multi-channel communication** coordinated across different platforms
* **Event-based messages** that respond to specific guest actions
* **Personalized content** based on guest data and behavior
* **Time-controlled flows** that activate at the optimal moment

## Key Features

<CardGroup cols={2}>
  <Card title="Cross-Channel" icon="share-nodes">
    Reach your guests via email, SMS, WhatsApp and other channels
  </Card>

  <Card title="Event-Based" icon="bolt">
    Automatically respond to bookings, check-ins, check-outs and other events
  </Card>

  <Card title="Personalized" icon="user">
    Use guest data for tailored messages
  </Card>

  <Card title="Automated" icon="robot">
    Set up once and let the system work for you
  </Card>
</CardGroup>

## Use Cases

With Journey Messaging you can cover various scenarios:

* **Welcome messages** after booking
* **Check-in reminders** before arrival
* **Service information** during the stay
* **Feedback requests** after check-out
* **Special offers** for returning guests