> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Journey Messaging Templates

> Create a template to reach your guests with a message across different channels and in different languages

Create a template to reach your guests with a message across different channels and in different languages.

## Navigation

**Journey Messaging** >> **Message Templates** >> **New Message Template**

## What is a Template?

A template is actually a bundle of different sub-templates on the same topic. With us, you create a separate template for each channel and each language.

### Example

You want to send a request for online check-in. You want to use WhatsApp first and email as a fallback. Your hotel supports the primary languages German and English.

You should now create four sub-templates:

<Tabs>
  <Tab title="WhatsApp">
    * WhatsApp, German
    * WhatsApp, English
  </Tab>

  <Tab title="Email">
    * Email, German
    * Email, English
  </Tab>
</Tabs>

<Note>
  WhatsApp variants are reviewed by Meta and can be classified as Utility or Marketing depending on their content. For transactional WhatsApp messages, see [Creating WhatsApp Utility Templates Safely](/en/journey-messaging/whatsapp-utility-templates).
</Note>

## Creating the Template

<Steps>
  <Step title="Start New Message Template">
    After clicking **New Message Template**, you can decide:

    * **Blank Template**: Start with a completely empty template
    * **Design Templates**: Use the beautifully designed templates from our collection and then customize them
  </Step>

  <Step title="Configure Channels and Languages">
    Create a separate sub-template for each desired channel and language:

    * Choose the communication channel (WhatsApp, Email, SMS)
    * Determine the language of the message
    * Design the content according to the channel
  </Step>

  <Step title="Customize Content">
    Adapt the content of your template:

    * Use personalized placeholders
    * Consider the specifics of each channel
    * Test the template before activation
  </Step>
</Steps>

## Using Your Own Templates as a Basis for Other Messages

<Note>
  If you have already created a template for different channels and different languages, it's easy to duplicate this template to at least take over the design for the next message.
</Note>

### Duplicate Template

<Steps>
  <Step title="Select Template">
    Navigate to the template you want to use as a basis
  </Step>

  <Step title="Duplicate">
    Click on the **three dots** in the upper right area and then on **Duplicate Template**
  </Step>

  <Step title="Customize">
    Edit the duplicated template according to your wishes:

    * Change the content according to the new message
    * Adjust channels and languages if needed
    * Give a meaningful name to the new template
  </Step>
</Steps>

## Benefits of Template Creation

<CardGroup cols={2}>
  <Card title="Time Saving" icon="clock">
    Create once and use multiple times for similar messages
  </Card>

  <Card title="Consistency" icon="check-circle">
    Uniform design and messaging across all channels
  </Card>

  <Card title="Multilingual" icon="globe">
    Easy management of messages in different languages
  </Card>

  <Card title="Flexibility" icon="arrows-rotate">
    Quick adjustments by duplicating existing templates
  </Card>
</CardGroup>