> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HotelPartner Integration

> How to use HotelPartner with DialogShift for availability, bookings and offer links in chat and on the phone.

The HotelPartner integration connects DialogShift to your HotelPartner booking engine. Chat AI and Phone AI can retrieve availability and rates and, depending on the selected rate, either book directly or send an offer link. Journey Messaging is not supported for HotelPartner.

## Prerequisites

* Your hotel uses HotelPartner.
* You have the HotelPartner credentials.

## Activate the integration

Because there is a HotelPartner integration page in the DialogShift app, the hotel can activate the integration itself.

1. Enter the HotelPartner credentials in the DialogShift app.
2. Activate HotelPartner as the booking engine for your DialogShift client.
3. Enable the room categories and rates the agent may sell.

## Booking agents

| Topic                                   | Behavior                                                                                                                                           |
| :-------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------- |
| Company code / coupons / discount codes | Supported when the code is enabled for your hotel.                                                                                                 |
| Minimum stay in the dialog              | Not explicitly communicated by DialogShift.                                                                                                        |
| Checkout workflow                       | Hybrid: direct reservation for rates without credit-card requirement; offer link for rates with credit-card requirement or unknown payment status. |
| Payment link in chat                    | The HotelPartner offer or confirmation link is shown in chat.                                                                                      |
| Payment link by phone                   | The HotelPartner link is sent by SMS/WhatsApp.                                                                                                     |
| Cancellation of unpaid bookings         | No.                                                                                                                                                |
| Payment variants                        | Direct booking without credit-card requirement; offer link for credit-card requirement or prepayment.                                              |
| Offer/quote function                    | Yes. Payment-required rates are made bookable through the HotelPartner offer function.                                                             |
| Required guest data                     | First name and last name are required. Email is optional. A mobile number is needed for phone link delivery.                                       |

## Booking agent configuration

**Rooms.** Rooms are configurable so the agent only offers categories that guests should request or book in the dialog. Enable only public, bookable categories and exclude internal or non-sellable categories.

**Rates.** Rates are configurable because HotelPartner uses direct bookings or offer links depending on the payment status. Enable only rates whose conditions can be explained clearly in the dialog.

**Company codes.** Company codes are configurable because not every code should be visible to every guest. Enable only codes that are explicitly intended for use in the dialog.

## Journey Messaging

HotelPartner is not currently supported as a PMS integration for Journey Messaging. To run automated journey flows, you need a supported PMS integration.

## Configuration

The technical HotelPartner connection is maintained in the DialogShift app.