> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cookie Overview – DialogShift Managed Consent Mode

> Which cookies the DialogShift chat sets in the managed consent mode and how to revoke consent

<Info>
  This page describes the use of cookies by the DialogShift chat when the <strong>DialogShift Managed Cookie Consent Mode</strong> is used. No user profiles are created and there is no use for marketing purposes.
</Info>

## General information

For the chat service, we use cookies that—if consent is given—are stored in the browser. Cookies are small text files that pass information (e.g., website usage) to the party setting the cookie. This can be the website operator or the chat provider (DialogShift GmbH). Cookies do not run programs and do not contain viruses. They help improve usability and stability, for example by providing the chat history.

## Cookie table

| Cookie Name | Purpose               | Expiry   | Description                                                                                                                                                                                            |
| ----------- | --------------------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| ds-custid   | Technically necessary | 3 months | Identifies the chat user with an ID to show previous chat history and maintain the live chat if the user temporarily closes the browser. No user profiles are created and there is no marketing usage. |

## Withdrawal of consent

<Tip>
  Consent can be withdrawn at any time in the chat window. Click the cookie icon and choose the option to withdraw consent in the subsequent dialog. The set cookie will be deleted and no further cookies will be set.
</Tip>

## Technical operator

DialogShift GmbH\
Torstr. 201\
10115 Berlin