> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialogshift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invite a New User

> How to add new team members to your DialogShift organization and manage their permissions.

In this article, you'll learn how to invite new users to your DialogShift app and define their access rights (roles).

## Inviting a User

Follow these steps to send an invitation:

<Steps>
  <Step title="Navigate to User Management">
    1. Click on `Organization settings` in the left navigation bar.
    2. Select `User management` from the submenu that appears.
  </Step>

  <Step title="Enter Invitation Details">
    On the "User management" page, you'll find the "Invite new users" section. Fill out the following fields:

    1. **Enter email:** Enter the email address of the person you want to invite (e.g., `tester@dialogshift.com`).
    2. **Role:** Select the appropriate user role from the dropdown menu. Each role has different permissions. A detailed explanation of roles can be found below.
    3. **Organization name:** Please ignore this field. It is not needed for the invitation.
  </Step>

  <Step title="Assign Permissions">
    Depending on the selected role, you need to specify which areas the new user should have access to:

    * **For roles `Member`, `Editor`, and `Hotel admin`:**
      Select the specific inboxes (e.g., hotels or locations) in the `Main Inboxes` field that the user should have access to.
    * **For the `Brand admin` role:**
      Select the brand for which the user should receive admin rights.
    * **For the `Admin` role:**
      This field is disabled since an admin automatically has access to all areas of the organization.
  </Step>

  <Step title="Send Invitation">
    Click the `Invite` button. The invited user will now receive an email with a link for registration.
  </Step>
</Steps>

## User Role Explanations

Each role has specific permissions to ensure the security and management of your organization.

<AccordionGroup>
  <Accordion title="Member">
    Members can only respond to live chats. They have no access to chatbot configuration or other settings.
  </Accordion>

  <Accordion title="Editor">
    Editors can respond to live chats and also edit chatbot content (e.g., adjusting FAQ entries).
  </Accordion>

  <Accordion title="Hotel admin">
    A Hotel admin has extended administrative rights for one or more specifically assigned hotels (inboxes).
  </Accordion>

  <Accordion title="Brand admin">
    A Brand admin has administrative rights for all hotels belonging to a specific brand.
  </Accordion>

  <Accordion title="Admin">
    Admins have unrestricted administrative access to all hotels and settings of the entire organization.
  </Accordion>
</AccordionGroup>

## Managing Sent Invitations

Below the invitation form, you'll find the list of `Invited users`. Here you can see all pending invitations and manage them.

For each invitation, you have two options:

* **Delete**: Deletes the invitation. The link becomes invalid.
* **Copy link**: Copies the invitation link to your clipboard. This is useful if the email didn't arrive and you want to send the link manually through another channel (e.g., messenger).